Privacy & AI Disclosure

When you book a service, contact us, or create a client portal account, we may collect your name, email address, phone number, service address, and details about the cleaning service you request (such as square footage and special instructions).

The email address and phone number you provide are used strictly for legitimate business purposes, including:

• Confirming, scheduling, rescheduling, or cancelling your bookings
• Sending booking confirmations and appointment reminders by SMS and email
• Responding to your enquiries and providing customer support
• Sending service-related updates about work at your property

We do not sell, rent, or trade your personal information to third parties. We do not use your contact details for unsolicited marketing without your consent. By providing your phone number, you consent to receive service-related SMS messages from Elite Spark Inc.; message and data rates may apply, and you can opt out of non-essential messages at any time.

Booking confirmations and reminders are delivered via a trusted telecommunications provider (Twilio) and our email service. These messages are transactional and directly related to the service you requested. Reminders are typically sent immediately after booking and again approximately 24 hours before your scheduled appointment.

Our website features an AI-powered virtual assistant (chatbot) to help answer general questions about our services, service areas, and booking process. Please note:

• You are interacting with an automated AI system, not a human agent.
• The AI assistant provides general information and estimates only — it does not create confirmed bookings or guarantee pricing. Final quotes and confirmations are provided by our team.
• Please avoid sharing sensitive personal information (such as payment details or passwords) in the chat.
• Conversations may be processed by a third-party AI service to generate responses. For anything requiring a definitive answer, please call us at 403-998-3896 or email [email protected].

We take the security of your data seriously. Account passwords are encrypted (hashed) and never stored in plain text. Access to your personal information is restricted to authorized personnel who need it to deliver our services. We use reputable, secure infrastructure to store and transmit data, and we apply reasonable technical and organizational safeguards to protect against unauthorized access, loss, or misuse.

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request access to, correction of, or deletion of your personal information at any time by contacting us.

You may update your contact information through your client portal, request deletion of your account, or opt out of non-essential communications. To exercise any of these rights, email [email protected].

If you have any questions about this Privacy & AI Disclosure policy or how your data is handled, please reach out:

• Email: [email protected]
• Phone: 403-998-3896
• Location: Calgary, AB, Canada